Reference

How isbgol Handles Your Personal Data

At isbgol, we are clear about what personal data we collect from your account, why we collect it, and how long we keep it.

Data collected only as neededUPI & Paytm transactions securedAccount data never soldIndia-region policy scopeRight to request deletion

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What Data We Collect and Why

isbgol Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on isbgol, we collect the details you provide during registration — your name, email address, phone number, and the payment method you choose, such as UPI, Paytm or PhonePe. We also record transactional data: deposit amounts, withdrawal requests and the timing

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of those transactions. Device identifiers and session logs are captured automatically to protect your account from unauthorised access. We do not collect data beyond what is necessary for your account to function, for us to process your payments, and for us to comply with applicable law
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in jurisdictions where our service is permitted. All data processing is subject to the laws of the region where access is lawful.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to know what data isbgol holds about you, request a correction, or ask us to delete your account information, our privacy support team is reachable through three direct channels.

Email Privacy Request Send your data access, correction or deletion request to our privacy inbox. Include your registered email and account ID so we can locate your record and respond within 48 hours.

Live Chat Support Open the live chat widget on isbgol.com to speak with a support agent directly. Privacy queries raised here are escalated to the data team the same day during business hours.

Help Centre Form Submit a structured data request through our Help Centre form. Select the category 'Privacy and Data' so your query reaches the right team without delay and is logged for tracking.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

isbgol applies several layers of protection to the data tied to your account. From cookie controls to data-retention limits, here is what we do in practice to keep your information secure and…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time without losing your account access.

Data Retention Limits

Account data is retained for as long as your account is active and for a reasonable period after closure, as required by applicable law. After that window, personal identifiers are removed from our active systems.

Payment Data Security

UPI, Paytm and PhonePe transaction records are stored with encryption. We do not store full card numbers or UPI PINs — only the transaction reference and status needed to reconcile your account balance.

Account Access Logs

Every login to your isbgol account is time-stamped and tied to a device fingerprint. If we detect a login from an unfamiliar location, we may ask you to verify your identity before granting access.

Third-Party Data Sharing

We share your data only with the payment processors you choose (UPI rails, Paytm, PhonePe) and with service providers bound by data-processing agreements. We do not sell your personal data to advertisers or data brokers.

Your Right to Request Changes

You may request a copy of your stored data, ask us to correct inaccurate details, or ask for deletion of your account record. Submit your request by email or live chat and we will respond within the timeframe set out above.

Frequently Asked Privacy Questions

Below are the questions we receive most often about data collection, storage, and your rights as an isbgol account holder in India. If your question is not covered here, use the contact paths listed in the section above.

We collect your name, email, phone number and the payment method you link (UPI, Paytm or PhonePe). We also log session data and device identifiers to protect your account. We collect only what is necessary to run your account.

We share data only with payment processors you actively use — such as your UPI provider, Paytm or PhonePe — and with contracted service vendors. No personal data is sold to advertisers or external data marketplaces under any circumstances.

Email our privacy team or use the Help Centre form, selecting 'Privacy and Data' as the category. Include your registered email address and account ID. We will send your data summary within 14 working days of receiving the request.

Yes. Submit a deletion request through live chat or email. We will remove personal identifiers from active systems after confirming your identity. Some transactional records may be retained for the period required by applicable law.

Account data is kept for a defined period after closure as required by the laws applicable in your region. Once that period ends, personal identifiers are deleted from our active databases. You will be notified if this period changes.

We use session cookies to maintain your login and analytics cookies to improve page performance. Cookie preferences can be managed directly from your browser settings at any time. Disabling analytics cookies does not affect your account functionality.

Transaction references and statuses are stored with encryption to reconcile your account. We never store UPI PINs, full card numbers, or authentication credentials. Payment data access is restricted to authorised personnel only.

How isbgol Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Cookie Controls

Data Retention Limits

Payment Data Security

Account Access Logs

Third-Party Data Sharing

Your Right to Request Changes

Frequently Asked Privacy Questions

01 What personal data does isbgol collect when I open an account?

02 Does isbgol share my data with third parties?

03 How can I request a copy of my data?

04 Can I ask isbgol to delete my account data?

05 How long does isbgol keep my account information after I close my account?

06 Does isbgol use cookies, and can I control them?

07 Is my UPI or Paytm payment data stored securely?

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